CREATIVE DIRECTION | PHOTO | VIDEO | FULL STACK MARKETING
Store Policy
Customer Care
At Justice Jená TV, we are committed to providing a professional, supportive, and seamless experience from your initial inquiry through final delivery. Our goal is to ensure every client feels confident, informed, and valued throughout the entire process.
We prioritize clear communication, timely responses, and transparency regarding services, pricing, and expectations. Clients are encouraged to share their vision, preferences, and any questions before their session or event so we can deliver the best possible results. Guidance is provided throughout the experience, including preparation recommendations, scheduling coordination, and post-production updates when applicable.
If any concerns arise, we encourage clients to contact us promptly so we can work toward a reasonable solution. Client satisfaction is important to us, and we aim to maintain a respectful and collaborative relationship at all times.
Justice Jená TV strives to deliver high-quality photography, videography, and media services while maintaining professionalism, reliability, and attention to detail. By booking services, clients agree to communicate respectfully and adhere to company policies designed to protect both parties and ensure a positive experience.
For more on our Refund and Cancellation Policies, please visit:
Privacy & Safety
Justice Jená TV is committed to protecting the privacy, personal information, and safety of our clients. Any information collected during inquiries, bookings, or services — including names, contact details, event information, and project requirements — is used solely for communication, scheduling, and service delivery purposes. We do not sell, rent, or share client information with third parties for marketing purposes.
Payment information submitted through secure payment links is processed through trusted third-party providers and is not stored directly by Justice Jená TV. Clients are responsible for ensuring that all information provided is accurate and up to date to facilitate smooth service coordination.
Images and video content created during sessions may be used for portfolio, marketing, or promotional purposes unless a client requests privacy in writing prior to the service. We respect client confidentiality and will honor reasonable privacy requests whenever possible.
Safety is also a priority. Justice Jená TV reserves the right to refuse or discontinue services in situations that are unsafe, inappropriate, or outside the agreed scope of work. Clients are responsible for maintaining a safe environment during sessions or events.
By using our services or submitting personal information, clients acknowledge and agree to these privacy and safety practices.
Service Inquiries
Thank you for your interest in working with Justice Jená TV. We welcome inquiries for photography, videography, and multimedia services for individuals, businesses, and events. To provide accurate information and availability, clients are encouraged to submit detailed requests including the type of service needed, preferred date, location, and any relevant project details.
All inquiries are reviewed in the order received, and responses are typically provided within 24–48 business hours. Submitting an inquiry does not guarantee availability or secure a booking date. Services are confirmed only after the project details are reviewed and the required deposit has been paid.
We aim to provide clear communication, professional guidance, and recommendations to help clients choose the best services for their needs. If additional consultations are required, they may be scheduled prior to booking.
Justice Jená TV reserves the right to decline inquiries that fall outside our service scope, availability, or professional standards. By submitting an inquiry, clients agree to communicate respectfully and provide accurate information to support the booking process.
Payment Methods
Credit / Debit Cards
PAYPAL
ZELLE
Apple Pay
Cash